Hello, we are Luko
Our mission? Be your #1 customer centric insurer
We created Luko with a simple vision.
50% of consumers don’t trust their insurer, yet it is mandatory in many cases and it is the only stakeholder you can turn to when a damage occurs in your home. So we decided to reinvent insurance to make it finally customer-centric like we believe it was meant to be.
We started by creating the most transparent and useful insurance company out there: one that you can finally trust, because its business model was designed for positive impact and because its product experience is meant to empower users rather than mislead them.
We created the most intuitive and user-obsessed insurance experience you can wish for: one that you can take out in less than 2 minutes, one that gives you access to an advisor in less than 100 seconds and one that refunds twice faster when you have a damage.
In 6 years, we have convinced over 450,000 users to trust us. We rapidly became the online home insurance market, putting technology at the service of customer satisfaction and operational efficiency: by 2022, 25% of home insurance policies sold online in France were Luko policies; and nearly one in two new Luko customers took out a policy on the recommendation of friends and family.
Insurees
Years of average age
% of women
% of full-remote teammates
Different nationalities
/5 on Google
seconds to answer our users
average NPS after a chat with us
lukooms
Luko is a B Corp company & a Société à Mission
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Our generation faces a tremendous number of global challenges and risks. Luko being an insurance company makes it all the more obvious, as we are first faced with most of the climate risks and its impact on building, thus on homes, thus on people.
Raphaël Vullierme
CEO of Luko
Discover some of the Lukooms and things we do
Camila, impact manager
Claire, Product Manager
Yassine, Customer Success
Here’s what it’s like to work at Luko
Working at Luko is embracing the Luko Way. We strongly believe this set of values defined by the team is what drives us on a daily basis, makes us a united team and helps us deliver a 1% better experience to our users every day.
You're here because of our LinkedIn surveys? Here are the latest answers!
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Turns out French people's average mortgage insurance is 15.000 € too expensive for one's profile, so that's why we decided to craft a mortgage insurance that's finally fair.
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About 1/4 of new Luko users, and even if it's not the majority of them, we're really proud of providing an experience worth recommending for our users. Because honestly... who talks about an insurer if it's not because there's something wrong?
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Only 50% of French people trust their insurance according to a YouGov survey. Which means the other half is tied to an insurer they don't trust. So that's why we decided to implement the Giveback into our business model, finally realigning interests of everyone.